Comprehensive privacy protection for all BSACNOW services and platforms
Effective Date: January 30, 2025
Last Updated: January 30, 2025

BSACNOW LLC (“BSACNOW,” “we,” “our,” or “us”) is committed to protecting the privacy and security of your personal and health-related information. This Policy explains how we collect, use, share, and protect your data across all BSACNOW services, including:

• IndependaLink™ technology platform
   
• Coaching and life skills programs
   
• Educational workshops and mentorship programs
   
• Merchandise sales through bsacnowone.com
   
• Digital content and e-learning services
   

Our practices follow the Health Insurance Portability and Accountability Act (HIPAA) for health-related information and industry best standards for data privacy.

We collect limited information necessary to provide and improve our services, including:

• Personal Details: Name, contact information, account details.
   
• Health-Related Inputs: Reminders, activity logs, symptom tracking, wellness data, caregiver/emergency contacts.
   
• Device & Technical Data: Usage patterns, technical logs, cookies, and preferences to improve app performance.
   
• E-Commerce Data: Purchase history, shipping/billing addresses, order details (processed securely via Payhip and Printify).
   
• Educational Data: Workshop participation, progress tracking, accessibility needs, evaluations, certificates, and completion records.
   

We use your data responsibly to:

• Provide personalized reminders, coaching, and program support.
   
• Improve platform functionality and user experience.
   
• Notify caregivers/family members (if authorized) in case of safety or health concerns.
   
• Process purchases, orders, and workshop registrations.
   
• Maintain compliance with healthcare and tax regulations.
   

We implement layered security protections, including:

• Industry-standard encryption during transmission and storage.
   
• End-to-end encryption for sensitive health communications.
   
• HIPAA-compliant servers and secure infrastructure.
   
• Access controls, audits, and monitoring to prevent unauthorized access.
   

⚠️ Please note: No system is 100% secure. While we work to safeguard your data, we cannot guarantee absolute protection against breaches.

We do not sell your data. Information is only shared:

• With your explicit consent.
   
• With trusted partners who are HIPAA-compliant and bound by confidentiality.
   
• As required by law or regulatory obligations.
   
• To protect life or safety in case of emergencies.
   

You have the right to:

• Access your stored data.
   
• Correct or update inaccurate information.
   
• Request deletion of your data (subject to legal requirements).
   
• Export your data in a portable format.
   
• Withdraw consent for data processing at any time.
   

We retain information only as long as necessary:

• Health Data: 7 years or as required by healthcare regulations.
   
• Purchase Records: 7 years for tax/warranty purposes.
   
• Workshop/Education Data: Maintained for certification and continuing education records.
   
• Account Data: Retained until you request deletion or after 3 years of inactivity.
   

When you make purchases through bsacnowone.com, your transactions are processed by Payhip and Printify. These providers have their own privacy policies, which apply in addition to this Policy.

We do not store full payment details; payment processing is handled securely by these third-party providers.

BSACNOW complies with HIPAA Privacy and Security Rules regarding Protected Health Information (PHI). Our commitments include:

• Using PHI only for treatment, safety, or authorized purposes.
   
• Restricting PHI access to the minimum necessary.
   
• Training staff and partners on HIPAA compliance.
   
• Storing PHI on HIPAA-compliant servers with encryption.
   
• Breach notification procedures in accordance with HIPAA law.
   

Our services are not directed to children under 13 without parental consent. We do not knowingly collect information from minors without authorization.

If you have questions, concerns, or want to exercise your data rights, please contact us:

Privacy Hotline: 866-427-2218 (866-4BSAC18) – Available 24/7
Privacy Officer Email: bsupport@bsacnow.com (Subject: “Privacy Rights Request”)
Main Website: www.bsacnow.com
Merchandise Privacy: bsacnowone.com

We commit to responding to all verified privacy requests within 30 days.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

© 2025 BSACNOW LLC. All rights reserved. | HIPAA-Compliant Privacy Practices